Long-term maintenance and flexible support ensure the success of your IT project
The provision of an IT solution alone does not ensure long-term benefits for you. That is why we attach great importance to reliable maintenance and qualified support for our software from the first day of operation.
We accompany your IT solution in the long term from day one
Even specifications that are strongly oriented to users, careful GUI implementations and successful acceptance tests cannot optimally ensure the success of an IT solution. Rather, it is necessary, especially after commissioning, to be able to respond quickly and straightforwardly to possible operating problems and further functional requirements. In this phase, which is very important for user acceptance, the focus is on problem solving.
Werum offers you maintenance and support for its software that begins with commissioning and goes far beyond the warranty: For example, fixed response times can be agreed upon - even outside regular working hours, if desired. We take care of the respective overall system when problems occur, as far as technically and organizationally possible - even if it is foreseeable that the cause does not lie in our own software. We extend our components and adapt them to new releases of subordinate software (platforms, system software, etc.). In this way, we help to secure your investments in the long term.
With us, you get perfectly tailored maintenance and qualified support
The optional agreement of a pool of hours in the maintenance and support contract simplifies the administrative handling on both sides: On the one hand, it covers the handling of problems not related to our software and regular system checks. On the other hand, a pool of hours enables the uncomplicated estimation and implementation of smaller requests. The organizational integration of Werum into the processes of your user helpdesk and the use of its tools is customer-specific. A third-level support separate from your organizational structure is quite common, but the case-by-case integration into your second-level support is also possible, so that queries of the users of our application are also answered directly by us.